Security

Our premier, boutique banking is backed by industry-leading security.

Common Questions and Tips About Account Security

What Do I Do if I’ve Lost My Debit Card, Checkbook, or Experience an Account Breach?

If you lose your debit card, contact our 24/7 help line immediately at (800) 417-8715. For reporting a lost checkbook or account compromise, contact us during normal business hours at (630) 580-1409.

How Can I Tell if I’ve Had an Account Breach?

It’s recommended you check your account balances daily. In addition, you should sign up for mobile alerts to notify of any suspicious activity related to your account in real time. If you notice any inconsistencies, it’s always best to contact us directly at (630) 580-1409.

• Generally, it’s a great idea to utilize free and/or paid credit monitoring tools from Experian, Fico, Transunion, and Equifax to know when a new inquiry occurs using your social security number.

• Signing up for eStatements or paperless billing adds a layer of security by removing mail and paper access to your account.

Why Shouldn't I Send My Information Via Email?
Emails are generally unencrypted and a less secure way of handling your finances. Never reply or click links from any unknown sources. In addition, avoid relinquishing account details through email messages. However, GRNB does utilize advanced encryption with secure file sharing tools for customer correspondence, when necessary.

• If you receive an email claiming your account is closed or at risk of being suspended, it’s best to call the company directly at the phone number listed on their website.

• Use a breach reporting site like https://haveibeenpwned.com to alert you if your emails have been associated with any data breaches.

What Kind of Information Will Grand Ridge National Bank Avoid Asking For?

Grand Ridge National Bank will never contact you requesting personal information, such as account numbers, passwords, or any other personal, confidential information.

• Never respond to unsolicited requests for personal information. To report suspicious activity, call us directly at (630) 580-1409.

What Are Some Best Practices for My Passwords?
NEVER reuse passwords across various websites. It’s recommended to use an encrypted password manager to create and manage different, secure passwords. Ensure your passwords are unique and difficult to guess.

• Passwords should contain at least 12 characters, including capitalization, numbers, and special characters.

• We strongly recommend enabling two-factor authentication (“2FA”) and passkeys when supported.

• Scammers impersonating GRNB may ask for your password, answers to security questions, or the 2FA code sent to your phone. NEVER relinquish any of this information.

What Kinds of Software and Practices Will Help Keep My Online Account Access Secure?

• NEVER allow anyone to install remote desktop software on your computer. GRNB will never ask to remotely control your device.

• We strongly recommend installing anti-virus and anti-spyware programs from trusted developers and enabling automatic updates.

• Ensure your firewall is active and up to date. This serves as a barrier between your computer and any unauthorized access.

• Enabling automatic updates for your computer’s operating system (typically Windows or MacOS) assists with maintaining your security tools’ effectiveness.

• Research any apps before downloading, and don’t assume an app is legitimate because it resembles the name of your bank.

• Always double-check the website you’re visiting is our bank’s legitimate website (grnbank.com or secureinternetbank.com) before entering your account details.

Can I Use the WiFi at a Hotel, Restaurant, or in an Airplane for Accessing My Account?

• NEVER use public WiFi for accessing anything containing personal information.

• ALWAYS assume public WiFi is unsecured, even when utilizing a virtual private network (“VPN”).

Learn How to Recognize and Avoid Popular Scams

Phishing Scams
Impostor Scams
Urgency Scams
Social Engineering
Account Takeover

Common Questions and Tips About Account Security

What Do I Do if I’ve Lost My Debit Card, Checkbook, or Experience an Account Breach?

If you lose your debit card, contact our 24/7 help line immediately at (800) 417-8715. For reporting a lost checkbook or account compromise, contact us during normal business hours at (630) 580-1409.

How Can I Tell if I’ve Had an Account Breach?

It’s recommended you check your account balances daily. In addition, you should sign up for mobile alerts to notify of any suspicious activity related to your account in real time. If you notice any inconsistencies, it’s always best to contact us directly at (630) 580-1409.

• Generally, it’s a great idea to utilize free and/or paid credit monitoring tools from Experian, Fico, Transunion, and Equifax to know when a new inquiry occurs using your social security number.

• Signing up for eStatements or paperless billing adds a layer of security by removing mail and paper access to your account.

Why Shouldn't I Send My Information Via Email?
Emails are generally unencrypted and a less secure way of handling your finances. Never reply or click links from any unknown sources. In addition, avoid relinquishing account details through email messages. However, GRNB does utilize advanced encryption with secure file sharing tools for customer correspondence, when necessary.

• If you receive an email claiming your account is closed or at risk of being suspended, it’s best to call the company directly at the phone number listed on their website.

• Use a breach reporting site like https://haveibeenpwned.com to alert you if your emails have been associated with any data breaches.

What Kind of Information Will Grand Ridge National Bank Avoid Asking For?

Grand Ridge National Bank will never contact you requesting personal information, such as account numbers, passwords, or any other personal, confidential information.

• Never respond to unsolicited requests for personal information. To report suspicious activity, call us directly at (630) 580-1409.

What Are Some Best Practices for My Passwords?
NEVER reuse passwords across various websites. It’s recommended to use an encrypted password manager to create and manage different, secure passwords. Ensure your passwords are unique and difficult to guess.

• Passwords should contain at least 12 characters, including capitalization, numbers, and special characters.

• We strongly recommend enabling two-factor authentication (“2FA”) and passkeys when supported.

• Scammers impersonating GRNB may ask for your password, answers to security questions, or the 2FA code sent to your phone. NEVER relinquish any of this information.

What Kinds of Software and Practices Will Help Keep My Online Account Access Secure?

• NEVER allow anyone to install remote desktop software on your computer. GRNB will never ask to remotely control your device.

• We strongly recommend installing anti-virus and anti-spyware programs from trusted developers and enabling automatic updates.

• Ensure your firewall is active and up to date. This serves as a barrier between your computer and any unauthorized access.

• Enabling automatic updates for your computer’s operating system (typically Windows or MacOS) assists with maintaining your security tools’ effectiveness.

• Research any apps before downloading, and don’t assume an app is legitimate because it resembles the name of your bank.

• Always double-check the website you’re visiting is our bank’s legitimate website (grnbank.com or secureinternetbank.com) before entering your account details.

Can I Use the WiFi at a Hotel, Restaurant, or in an Airplane for Accessing My Account?

• NEVER use public WiFi for accessing anything containing personal information.

• ALWAYS assume public WiFi is unsecured, even when utilizing a virtual private network (“VPN”).

Learn How to Recognize and Avoid Popular Scams

Phishing Scams
Impostor Scams
Urgency Scams
Social Engineering
Account Takeover

Use the GRNB Mobility App

Only Communicate with Official GRNB Staff

Don’t Send Financial Information Via Email

Never Use Public WiFi to Access Your Account

Use the GRNB Mobility App
Only Communicate with Official GRNB Staff
Don’t Send Financial Information Via Email
Never Use Public WiFi to Access Your Account

“Cyber threats are always evolving — and so are we. Behind the scenes, our team works daily to stay ahead of risks, secure your financial information, and make safe banking simple for you.”

Austyn Gerzevske

Cybersecurity Officer, Grand Ridge National Bank

Security Resources

These government websites provide frequently updates to keep you up to date with the most accurate and timely information related to your information security.

FDIC Government Resources

FTC Government Resources