Help & Support
Frequently Asked Questions
Here you’ll find answers to the most frequently asked questions about our banking services.
Can’t find your answer?
What is the routing number for Grand Ridge National Bank?
Our routing number is 071913278
What do I do if my debit card was lost or stolen?
Immediately call our 24/7 automated service at 1-800-417-8715
Do you offer Apple Pay, Android Pay, or Samsung Pay?
This service is coming very soon. Expected release is currently December 2022. In the meantime try our Manage My Cards feature within our mobile app. Once digital wallets become available you will be able to activate through our mobile banking app.
How long are e-statements available within online banking?
Your previous 18 months of electronic statements are available.
How do I sign up for email and text alerts?
You are required to have online or mobile banking to enroll in text alerts. In online banking, Alerts can be found in the top right corner of the page upon logging in. In mobile banking they can be found under “Manage Alerts”.
What information do I need to open an account?
For Personal Accounts we require: A valid, government-issued photo ID, such as a driver’s license, state issued ID, or a passport. You will also need other basic information such as your social security or taxpayer ID number, proof of current address, and phone number.
For business accounts we require: A Tax ID number. The IRS issues and manages your business EIN numbers. If you haven’t filed for a business tax ID number, you may still be able to open a business bank account with your personal Social Security number depending on your type of business.
- Sole proprietor: You will need to present your Social Security number. If your business has a DBA (doing business as) or assumed names, you will need to provide a certificate that shows the other name or names.
- LLC: You may need to present the EIN and business registration. If you are the sole owner, your name should be listed as such.
- Limited liability partnership: You will need to provide an agreement that shows the names of all the partners as well as the name of the business.
How do I enroll for Zelle?
If you haven’t already enrolled in our Online Bill Pay application you will need to click on the “Bill Payment” tab within online banking and accept the Terms & Conditions disclosure. Once you have completed the online enrollment you will be able to send Zelle payments through the Online Bill Pay site or through our mobile app.
Is Zelle Safe?
Zelle® can be an extremely easy way to send and receive money, but you should only send money to people that you know and trust.
Should I call my bank before traveling if I'm going to use my debit card?
For your security, our debit card processing tool uses a real-time scoring system to risk-score and review all transactions before approving them. If the system scores the transaction as “high risk” it may decline the transactions in real-time. Therefore, if you are traveling it is recommended you contact us prior to travel. Our support center can put a notification into the system to ensure the transactions placed out of state or even out of the country are not subject to a higher risk score. You can reach our support center at 630-580-1409.